Terms & Conditions

Hotel Policy & Booking Conditions

The Ark Comforts

Hotel Information

The Ark Comfort is a spectacular beach front resort hidden away in a cove just South of Palolem Beach Goa. It is situated an hour and half drive from the airport and an hour distance from the Margao railway station and the Margao city. It is situated on a private beach front and probably the closest resort to the sea, just few steps away from all the rooms

The Ark Comforts offer unrestricted sea view from all its Luxurious Chalets. Rejuvenate in the lap of Mother Nature and get lost in the feeling of private island destination.

Indulge in the clear blue water with astonishing sea view even from beds and experience the supremacy of dreamy sunsets.

Check-In and Check-Out Policy

Our earliest check-in time is 2pm and check-out is before 11am. Due to very limited room inventory, we apologize as we have to be fairly strict about times because most guests do not leave until the last possible moment and also want to check-in as soon as possible.

If you are arriving at night or early morning, we advise you book your accommodation starting with previous night so you can check in directly after arrival. Or you can hope for luck that your room will not be occupied the night before and you will not have to wait till other guests check out and room gets cleaned for you.

Children Policy details

Children below 2 years are free as it is assumed that they share parent’s bed. This is applicable for one child per room and the same need to be informed at the time of check-in. No need to inform at the time of booking at any online site as it will take additional charge for the kid. Note that charge is applicable for second child onwards per extra child per room for the kids aged from 0 to 2 years old.

Extra charge is applicable for children between 3-12 years old, and should be informed at the time of booking on any portal. This will auto calculate the fare required for the kids. If you have 2 or more children above this age we would recommend that you reserve another cottage and you can try and keep both cottages next to each other. Our resort view or chalet view photos can help you select the room in the chalet or nearby chalet.

Extra Adult Policy

Guests aged 13 years or above are considered adults. We prefer for there to be only two adults in each room except in the Joy room which is family suite and can accommodate 3 adults.

Parking Policy

Safe and secure shared parking is available 50 Meters from the reception. Parking at your own risk.

Please also connect with our reception team 10-15 minutes before you reach on +91 84467 07451 so we will send our bell boy to collect your luggage from the parking space.

Arrival Assistance

You can always reach us at the Ark Comforts through Google Maps and should you have any issues finding us, you can call sales representative at +91 87660 65560 or you can also reach our reception team at the +91 8446707451

Please also connect with our reception 10-15 minutes before you reach so we will send our bell boy to collect your luggage from the parking space.

Best price

We are offering better prices for our guests booking directly with us via our website most of the time, so please make a clever decision and book directly with us to get the best price.

Deposit

You will be charged a 50% deposit to confirm your reservation on our website and all other travel website asks for 100% in advance. Deposit is non-refundable. Balance amount you can pay through link sent by us or at the time of check-in at the resort.

Cancellation & Amendment Policy

Cancellations made 16 days or more prior to arrival are free of charge with a full refund.

Cancellations made within 0–15 days prior to arrival are non-refundable and non-amendable, except for stays between 19th December and 6th January, which are strictly non-refundable regardless of the cancellation date.

Non-arrival to the resort (No Show)

If you fail to arrive to the resort till next day 11 am of your original booking and do not inform us about it in advance by email or phone, we will see this as No Show and your entire reservation will be cancelled automatically by the resort. You will be charged the cost of the whole reservation.

Shorten stay (Early check out)

If your plans change and you decide to leave earlier, we will understand it as cancellation and will ask you to pay in full for all remaining nights.

Payment at the resort

We prefer cashless transactions at the resort and collect cash only in unavoidable situations. You can always pay your bill balance through debit/credit card. UPI Payments or direct bank transfer.

Rates

Rates are per room per night.

Taxes

All accommodation rates are subject to Goods and Service Tax (GST).

Special requests

Please note all special requests will not be guaranteed as they are subject to availability upon your arrival to the hotel.

Force Majeure

The resort cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which account to “force majeure”. Circumstances accounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid.

Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.

It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the guests alone shall pay the additional expenses that might be incurred for any change in hotel, following the event of force majeure.

Personal Belongings

You shall at all times take care of your belongings. The Ark Comforts shall not be liable for any loss or damage to your belongings.

Changes to these Terms & Conditions

Ark Comforts reserves the right to cancel, amend or vary the arrangements and contents featured on the THR Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice.
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